Complaints Policy

Last updated: January 2026

Our Commitment

Nyama Law Chambers is committed to providing high-quality legal service. We take complaints seriously and treat them as an opportunity to improve. Most concerns can be resolved quickly through informal conversation; this policy explains what to do if more formal action is needed.

Step 1, Speak to Your Practitioner

In the first instance, please raise your concern directly with the practitioner handling your matter. Most issues can be resolved at this level once the practitioner understands what has gone wrong.

Step 2, Formal Complaint to the Principal

If you remain dissatisfied, please put your complaint in writing to the Principal Attorney at the firm: lawrencenyama@gmail.com or by post to 4 Bates Street, Milton Park, Harare.

Include:

• Your name and matter reference
• A clear description of the issue
• What you would consider a satisfactory resolution

We will acknowledge your complaint within 5 working days and provide a substantive response within 21 working days, or sooner where possible.

Step 3, External Recourse

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to:

• The Law Society of Zimbabwe, which regulates legal practitioners
• The High Court of Zimbabwe for matters within the Court's jurisdiction